Support — CivioraMed
Last updated: 17 October 2026
One address for everything: questions, bug reports, content corrections, subscriptions and data requests.
Every email is read by a person. This is a small team, so a reply usually takes a few days. There is no call centre and no automated reply.
What helps us answer faster
- The app version, shown under About & Legal in the app.
- Your device model and its system version.
- What you searched for and what you saw. A screenshot helps.
If you found an error in the content
CivioraMed shows content based on official public sources and names the source under every block. Tell us the condition or drug, and the source shown under the text you are reporting. We compare your report with the source document and correct the app if it shows something different from the source.
If the error is in the source document itself, we do not change it ourselves. In that case we will tell you which source and date we used.
Your data and deleting it
There is no account. When you accept the medical disclaimer, our sign-in service creates one anonymous identifier and the app records your acceptance with it; the IP address and device string the sign-in service sees are erased within one hour. Searches are sent without your identifier and are not stored in our database.
- In the app: open About & Legal (top right of the main screen) and tap Delete my account now. Everything in our database linked to your identifier is deleted right away — no email needed.
- By email: if the app cannot verify your session on that device, it offers Request deletion by email instead; or send the identifier shown on that screen to the address above. Because it is anonymous, we cannot find your record without it.
Either way we delete everything in our database linked to the identifier, and every email you sent us. Please do not include information about your own health in support emails.
Details: Privacy Policy · Consumer Health Data Privacy Policy.
Subscriptions, cancellation and refunds
If you subscribe through a store, the store handles cancellation, renewal and refunds. We cannot see your payment details and cannot cancel or refund a purchase for you.
- iPhone: Settings → your name → Subscriptions. Refund requests go to Apple at reportaproblem.apple.com.
- Android: Google Play → Payments & subscriptions → Subscriptions. Refunds follow Google Play's own policy.
Deleting the app does not cancel a subscription. Cancel it in the store first.
Not medical advice
CivioraMed is a reference tool for healthcare professionals and health professions students. It is not a medical device and does not diagnose, treat or recommend treatment. We cannot answer questions about a specific patient by email.
In an emergency, call 911. For a mental health or suicidal crisis, call or text 988 (Suicide & Crisis Lifeline).