Support
NewEvolve · CortexFarma · CivioraMed · NutriCitadel
Everything about our apps — bug reports, questions, subscriptions, data requests — goes to this address.
Including these gets you a faster answer
- Which app (CortexFarma · CivioraMed · NutriCitadel)
- Version number — shown in the app under About
- Device model and OS version
- What you did and what happened — a screenshot helps
If you found an error in the content
Our apps carry information from its source; they do not add their own interpretation. If you believe a record is wrong, tell us which product or record. The report is compared against the source document, and corrected if confirmed.
If the error is in the source document itself, we do not rewrite it — the app shows what the source says. In that case we will tell you which source we used and its date.
Response time
This is a small team. Every email is read; a reply usually comes within a few days. There is no automated ticket system or call centre.
Subscriptions and payment
Subscriptions run through the app store. Cancellation, renewal and refunds are handled in your own store account — on the App Store via Settings → Apple Account → Subscriptions, on Google Play via Play Store → Subscriptions. Refunds follow the store's own rules; we have no access to them.
Privacy and data requests
Each app has its own privacy policy:
Send data requests to the same address.