Support — KavlaPet
Last updated: October 19, 2026
Write to us:
Tell us what you were trying to do and what happened. If it is about a household, include the household ID shown in Settings → Household. Please don’t send photos or details about other people.
KavlaPet is not a veterinary service. If your pet may be sick, injured or poisoned, contact a veterinarian or an emergency animal hospital right away. Don’t wait for a reply from us or for a reminder in the app.
Getting started
Do I need an account?
No. KavlaPet has no sign-up, email or password. Everything you enter stays on your iPhone unless you create or join a household to share pets with other people.
Why didn’t a reminder alert me?
- Check that notifications are allowed. If they aren’t, the Today screen says “Reminders can’t alert you yet”; tap it to allow them. Deleting and reinstalling the app resets this permission.
- Focus, Do Not Disturb, Low Power Mode and the phone’s clock and time zone can delay or hide a notification.
- Your iPhone keeps only a limited number of scheduled notifications. KavlaPet schedules about the next two weeks; open the app at least once in that time so it can schedule the next ones.
Don’t use KavlaPet as your only way to remember care that matters for your pet’s health, such as medication.
How do I back up my records?
Settings → Backup → Export backup saves a file to a place you choose; Restore from backup reads it back. Pet photos are not in the backup file. Your iPhone backup (iCloud or a computer) also includes KavlaPet’s data. We can’t recover records that were only on a lost or reset phone.
How do I share records with my vet?
Open History and tap the share button → Share records. KavlaPet makes a PDF or CSV on your phone and opens the share sheet; it goes only where you send it. It lists what was entered — it is not a medical record.
Households
How do I share pets with my family?
Settings → Household → Set up a household → Create a household, choose which pets to share, then invite people from the Household screen. Others tap Join with a code. Each invite code works once and expires after 48 hours. Every member uses KavlaPet on their own iPhone.
Who can change shared records?
Every member can see, add, change and delete the shared pets’ records. The person who created the household is its manager and is the only one who can invite or remove people. Pet photos are not shared.
I got a new iPhone. How do I get my household back?
If you pay for the household’s KavlaPet Family plan, sign in to the App Store with the same Apple Account and use Settings → Household → Restore with my subscription. If you are a member, ask the manager for a new invite code.
Plans and billing
What does it cost?
New subscribers get the first 7 days of any plan free, once per Apple Account. You start the free week in the app and Apple asks you to confirm; cancel at least 24 hours before the week ends and nothing is charged, otherwise the plan renews at its price. Adding new records needs a plan; without one you can still see, export and delete everything you saved, and your reminders keep working:
- KavlaPet Solo — just you: $2.99 a month or $29.99 a year.
- KavlaPet Family — 2 people: $4.99 a month or $39.99 a year.
- KavlaPet Family Plus — 4 people: $8.99 a month or $67.99 a year.
Prices are in US dollars; the App Store shows the final price before you buy.
How do I cancel?
On your iPhone: Settings → your name → Subscriptions → KavlaPet. Turn off auto-renew at least 24 hours before the current period ends. Leaving a household or deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles App Store payments and refunds. Request one at reportaproblem.apple.com.
I paid, but the household still shows no plan.
Open the Household screen → See plans → Restore Purchases while signed in with the Apple Account that paid.
Privacy and deleting data
How do I delete my data?
- On your phone: remove pets or entries in the app, or delete the app.
- From a household: Settings → Household → Leave household. When the last member leaves, the household’s data is deleted from our server.
- By email: write to us with the household ID shown in Settings → Household, and say whether you want the whole household or one member removed.
Details: Privacy Policy · Terms of Use.
Why does KavlaPet ask for my age range?
In places where the law requires apps to check age (for example, Texas), KavlaPet asks your iPhone for your age range through Apple when it opens. KavlaPet is for people 13 and older. The answer stays on your iPhone and isn’t sent to us.